Manychat - [Instagram] Automations Webhooks Missing Issue – Incident details

All systems operational

[Instagram] Automations Webhooks Missing Issue

Resolved
Partial outage
Started 10 months agoLasted 7 months

Affected

3rd party: Instagram API

Partial outage from 3:00 PM to 12:15 PM

Updates
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We’re aware of an issue where webhooks are not being delivered for some Instagram accounts. This may cause automations to fail to trigger or stop when a button is clicked. The issue has been reported to Meta, and we’re monitoring it while awaiting their response.

    We’ll share updates here as soon as more information is available. Thank you for your patience.