Manychat - WhatsApp Message Delivery Errors – Incident details

All systems operational

WhatsApp Message Delivery Errors

Resolved
Degraded performance
Started 12 months agoLasted 2 days

Affected

3rd party: WhatsApp API

Degraded performance from 12:00 AM to 7:09 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are now observing a decrease in these errors, and our team continues to monitor the situation closely.

  • Investigating
    UTC
    Investigating
    We’re currently seeing elevated sending errors on the WhatsApp channel, mainly affecting Interactive Message Blocks (messages with buttons or Message Lists). Regular message blocks without buttons appear to be sending as expected. The issue originates on Meta’s side and has already been reported to them. Our team is actively monitoring and will share updates as soon as more information is available.