Manychat - Support for Send to Messenger button or Checkbox Plugin on Safari 12 has been temporarily disabled by Facebook – Incident details

All systems operational

Support for Send to Messenger button or Checkbox Plugin on Safari 12 has been temporarily disabled by Facebook

Resolved
Partial outage
Started over 7 years agoLasted 7 months

Affected

Manychat: Web Application

Partial outage from 9:50 PM to 8:40 AM

Manychat: Growth Tools

Partial outage from 9:50 PM to 8:40 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We've noticed some inconsistencies in Send To Messenger button and Checkbox plugin not working correctly on Safari 12 (possibly older Safari versions as well): Opt-In Messages might not be sent to Messenger after interacting with the button. We're continuing to monitor the situation - further updates will be posted in this incident.

  • Update
    UTC
    Update

    We can see that Messenger plugins are now working on Safari 12. We'll be monitoring the situation for some time before closing this incident.

  • Monitoring
    UTC
    Monitoring

    Support for Messenger plugins on Safari 12 has been temporarily disabled by Facebook. This affects web growth tools that use Send to Messenger button or Checkbox Plugin only when the user is using Safari 12. Facebook team is actively working on addressing this. Unfortunately, they do not have publicly available ETA on this feature. Other Safari versions should be fully supported. ManyChat team has filed a bug report with Facebook and you can see live updates here: https://developers.facebook.com/support/bugs/2236443336620367/ We will update this incident with further information as soon as we get more info or ETAs.