Facebook issue: Customer Chat plugin may not work correctly

Resolved

Degraded performance

Started over 3 years agoLasted 3 days

Affected

3rd party: Facebook API

Updates

Resolved
May 03, 2021 at 2:26 PM
Resolved
May 03, 2021 at 2:26 PM
The issue with JS SDK has been resolved recently according to the Status page: https://developers.facebook.com/status/issues/492652922187445/
Update
April 30, 2021 at 2:51 PM
Update
April 30, 2021 at 2:51 PM
Facebook is currently working to fix JS SDKs issue - you can keep track of this incident on their Status Page here: https://developers.facebook.com/status/issues/492652922187445/
Investigating
April 30, 2021 at 11:09 AM
Investigating
April 30, 2021 at 11:09 AM
We're receiving reports that Customer Chat plugin is not working as expected, disappearing from websites for certain customers. We will update this incident once we have more news on the issue.

Manyсhat - Facebook issue: Customer Chat plugin may not work correctly – Incident details