Manychat - Agency commissions are not getting paid out at the moment – Incident details

All systems operational

Agency commissions are not getting paid out at the moment

Resolved
Partial outage
Started about 5 years agoLasted 3 months

Affected

Manychat: Web Application

Partial outage from 9:06 AM to 11:32 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All outstanding dues have been included in the September payout. Important: if you have any concerns about recently processed debt payment, you can appeal it by submitting a ticket to Support team with "Agency Debt Payout Challenge" subject until November 12th inclusive.

  • Identified
    UTC
    Identified

    The cause of the issue has been identified and we're actively working on a fix at the moment - more news to follow very soon!

  • Investigating
    UTC
    Investigating

    There's an issue with Agency commissions not getting paid out currently - our dev team is already looking into this and the fix will arrive as soon as possible. All commissions are still recorded in the system correctly, only payouts are affected. More information to follow soon.