Manychat - Facebook issue: new Contacts might be displayed as Unknown in the Contacts tab – Incident details

All systems operational

Facebook issue: new Contacts might be displayed as Unknown in the Contacts tab

Resolved
Degraded performance
Started over 4 years agoLasted 6 days

Affected

3rd party: Facebook API

Degraded performance from 11:51 AM to 2:20 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been fixed by Facebook.

  • Investigating
    UTC
    Investigating

    We're receiving multiple reports that new Contacts are being displayed as Unknown in the Audience tab at the moment. We're investigating this problem currently - this issue has been reported to Facebook here in this bug thread: https://developers.facebook.com/support/bugs/291357862719373/ More information to follow soon.