Manychat - Facebook issue: Some of the Instagram Messages cannot be sent – Incident details

All systems operational

Facebook issue: Some of the Instagram Messages cannot be sent

Resolved
Degraded performance
Started over 4 years agoLasted 4 days

Affected

Manychat: Message sending

Degraded performance from 5:22 PM to 9:36 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The IG performance is back to full capacity, we're monitoring the issue in case it drops again.

  • Investigating
    UTC
    Investigating

    Some of the IG channel messages are failing to send right now. The issue is happening because of a bug on the Facebook side. We are investigating it and will update this incident once the root cause has been identified!