Manychat - Instagram issue: the Comment reply trigger isn't working as expected – Incident details

All systems operational

Instagram issue: the Comment reply trigger isn't working as expected

Resolved
Degraded performance
Started over 2 years agoLasted 7 months

Affected

3rd party: Instagram API

Degraded performance from 10:00 PM to 8:10 PM, Operational from 8:10 PM to 1:47 AM

Updates
  • Resolved
    UTC
    Resolved

    We are aware of the ongoing issue, and our team and Meta are actively monitoring it. However, the fix is not expected to happen anytime soon, as it is being handled by Meta's internal teams. Unfortunately, we cannot influence the resolution timeline. We appreciate your understanding and will keep you informed of any updates.

  • Update
    UTC
    Update

    The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team.
    To assist with the quickest resolution, if you notice a discrepancy between the number of comments displayed on your Instagram Page and the actual visible comments, please visit the IG Help Center (https://help.instagram.com/) and report the issue as a technical problem as instructed in this article: https://help.instagram.com/381579045265733

  • Investigating
    UTC
    Investigating

    The Comment reply trigger isn't currently working as expected due to an Instagram bug that is hiding many comments. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. While we can't share the report link due to privacy restrictions, please be assured that we are actively monitoring the situation and seeking a resolution.