Manyсhat - Paid Messages, Targeting, Metrics and some Messaging Campaigns are temporarily unavailable for ads delivered to or from Europe. – Incident details

All systems operational

Paid Messages, Targeting, Metrics and some Messaging Campaigns are temporarily unavailable for ads delivered to or from Europe.

Resolved
Partial outage
Started about 4 years agoLasted about 1 month

Affected

Manychat: Message sending

Partial outage from 11:29 AM to 10:20 AM

3rd party: Facebook API

Partial outage from 11:29 AM to 10:20 AM

Updates
  • Resolved
    Resolved

    We're closing this incident assuming it fulfilled its function of informing ManyChat users about the changes. Note that the limitations remain in effect. To learn more, refer to our guide: https://manychat.com/blog/december-16th-eu-privacy-changes/

  • Monitoring
    Monitoring

    Due to new privacy rules in Europe, some messaging campaigns have been paused: https://www.facebook.com/business/help/574941489951914 Sponsored (Paid) Messages, performance metrics, Targeting features and Messaging Campaigns (Conversions and Lead Generation) are temporarily unavailable for ads delivered to or from Europe (targeted to European locations, delivered to users in Europe, or from advertisers or Pages based in Europe). You can still run "click-to-message" ads using the following substitutions. Changes to your campaign may affect performance. 1. The link clicks optimisation can be used instead of the conversations/leads optimisations. 2. The start conversations template can be used instead of the lead generation template Beginning in early December, certain messaging-related ads, targeting options, and performance reporting for ads delivered to and from Europe will be unavailable.