Growth Tools Experiencing Degraded Performance

Show current status

Resolved
Instagram Automation stops after Quick Replies

Started
July 23, 2022 at 7:46 PM
Status
Resolved after 12 days

Impact

Degraded performance
Affected
Facebook API
Message sending
  • Resolved
    August 04, 2022 at 2:58 PM

    This incident has been resolved.

  • Identified
    July 26, 2022 at 4:36 PM

    The issue is reported to Meta, we recommend subscribing to this report for updates: https://developers.facebook.com/support/bugs/419028486932137/ Our temporary fix will keep your Flows with Quick Replies working regardless.

  • Identified
    July 23, 2022 at 8:29 PM

    We identified the issue as coming from Meta's side. We've just released a temporary fix to restore access to the feature and working on the permanent solution.

  • Investigating
    July 23, 2022 at 7:46 PM

    At the moment, Instagram Automation doesn't continue after contacts select Quick Replies. The problem is present both on Android and iOS. Our developers are already looking into the issue. As a temporary workaround, we suggest using simple Buttons instead of Quick Replies in your Flows.