Manychat - Meta issue: WhatsApp channel can't be connected to ManyChat – Incident details

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Meta issue: WhatsApp channel can't be connected to ManyChat

ResolvedDegraded performance21 hours 1 minute

Affected

3rd party: Facebook API

Degraded performance from 10:04 AM to 7:05 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have implemented a workaround on our side which would allow connecting WhatsApp channel to ManyChat. We will be monitoring the situation for some time before closing this incident.

  • InvestigatingUTC

    WhatsApp channel can't be connected to ManyChat at the moment - we're experiencing the issue with WhatsApp’s Embedded Sign-Up mechanism, which doesn't return a web-hook with Business data at the very last step of the process. Our team is working to resolve this issue with Meta - more information to follow soon.