Growth Tools Experiencing Degraded Performance

Show current status

Resolved
Meta issue: WhatsApp channel can't be connected to ManyChat

Started
August 25, 2022 at 10:04 AM
Status
Resolved after about 21 hours

Impact

Degraded performance
Affected
Facebook API
  • Resolved
    August 26, 2022 at 7:05 AM

    This incident has been resolved.

  • Monitoring
    August 25, 2022 at 1:50 PM

    We have implemented a workaround on our side which would allow connecting WhatsApp channel to ManyChat. We will be monitoring the situation for some time before closing this incident.

  • Investigating
    August 25, 2022 at 10:04 AM

    WhatsApp channel can't be connected to ManyChat at the moment - we're experiencing the issue with WhatsApp’s Embedded Sign-Up mechanism, which doesn't return a web-hook with Business data at the very last step of the process. Our team is working to resolve this issue with Meta - more information to follow soon.