Manychat - Audio and Video files may not get displayed in Messenger – Incident details

All systems operational

Audio and Video files may not get displayed in Messenger

Resolved
Degraded performance
Started over 5 years agoLasted 6 days

Affected

3rd party: Facebook API

Degraded performance from 2:29 PM to 9:45 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Facebook indicated that this issue is on their side. It is currently being investigated by the Facebook team. Please, make sure to check the bug report here: https://developers.facebook.com/support/bugs/1366727053661675/

  • Investigating
    UTC
    Investigating

    We are looking into the issue where Audio and Video files are not being displayed in Messenger, which seems to be a Facebook bug. We will update this incident once there are any news on the subject.