Manychat - Facebook issue: Notify Me buttons do not function properly – Incident details

All systems operational

Facebook issue: Notify Me buttons do not function properly

Resolved
Degraded performance
Started over 4 years agoLasted 6 days

Affected

3rd party: Facebook API

Degraded performance from 1:58 PM to 5:20 PM

Updates
  • Resolved
    UTC
    Resolved

    Facebook team has indicated that the issue with OTN feature has been fixed.

  • Monitoring
    UTC
    Monitoring

    Recent tests indicate that the OTN feature is now functional again

  • Investigating
    UTC
    Investigating

    Clicks on Notify Me buttons for Facebook One Time Notification feature do not continue the flow and do not assign an OTN token to the contact. The issue is caused by a Facebook bug, you can track the status of the bug in this report: https://developers.facebook.com/support/bugs/527316918708730/?join_id=f179d64d00c3778