Manychat - Contacts can't subscribe to One-Time Notification topic – Incident details

All systems operational

Contacts can't subscribe to One-Time Notification topic

Resolved
Degraded performance
Started about 4 years agoLasted 12 days

Affected

Manychat: Message sending

Degraded performance from 4:41 PM to 8:13 AM

3rd party: Facebook API

Degraded performance from 4:41 PM to 8:13 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Because of a Facebook issue, contacts can't subscribe to One-Time Notification topics. The "Notify Me" button won't return any answer to contacts' clicks. The bug report can be viewed and tracked on the Facebook platform: https://developers.facebook.com/support/bugs/7752755741431170